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We know that during the COVID-19 pandemic MS services and consultations with neurologists have been delayed, and many are being conducted remotely1. Many of you are waiting longer than ever to see a neurologist, and consultations are now often over the phone rather than face-to-face1. It is important that when your consultation date arrives you are ready to talk about your symptoms, your lifestyle and considerations about your treatment and management and demand more from your care.

Ready to Talk MS aims to help you prepare for the next consultation with your neurologist, and equip you with the knowledge and skills to make the most of the time you have with your healthcare team. Ready to Talk MS was organised and funded by Novartis Pharmaceuticals UK Ltd. and has been developed in collaboration with the Multiple Sclerosis Trust (MS Trust).

David Martin, CEO of the MS Trust:

“It is worth taking the time to prepare ahead of a healthcare consultation. This will help to ensure that you get the most out of your appointment and that your important concerns or questions are brought to the forefront and addressed. The new conversation guide developed as part of the Ready to Talk MS campaign is a useful tool to help start those conversations post-pandemic.”

Making the most of your MS consultations

Ready to Talk MS centres around a top tips video from Dr Heather Wilson, an MS specialist Neurologist based at the National Hospital for Neurology and Neurology (UCLH), and a downloadable consultation guide to support you ahead of your consultations. In addition, listen to the peer-to-peer advice from three patients at different stages in their MS journey on how to make the most of your consultations.

Consultation guide

The key to a successful MS consultation is preparation. This time with your healthcare team is extremely important when it comes to managing your MS. Use this tool to uncover some key questions to consider and discussion points to cover with your healthcare team ahead of and during the consultation itself.

The tool outlines useful tips and guidance on how to prepare for a consultation, managing the conversation with your healthcare team, and how best to follow-up.

Try to answer the questions as openly and honestly as possible. Write down things you want to talk about, and highlight the ones that are the most important. You may also find it helpful to ask a friend or loved one to go to the appointment with you for support and as a second set of ears. Don't forget to check out the YourMS Questionnaire for additional information and support.

Download the short consultation guide to support you with your next consultation.

Featured videos

Find out how you can better prepare for your MS appointments, and what you can do to improve your consultation experience.

Top tips from Dr Heather Wilson

Dr Heather Wilson, an MS specialist neurologist based at National Hospital for Neurology and Neurology (UCLH) shares her top tips on how to prepare well for your upcoming appointment.

Peer-to-peer advice from patients

Hear from Carla, Jadie, and Phoebe, as they share their tips and tricks on making the most of the time you have with your healthcare team.

Other resources

Should you require additional support or information, please visit the links below:

How to make the most out of virtual appointments:

MS Quiz

YourMS Questionnaire

Use this short questionnaire to help improve the conversations you have with your healthcare team.


  1. Shift MS. Impact of the COVID-19 pandemic on multiple sclerosis (MS) management: MS community perspectives. Available from: Accessed August 2021.


UK | August 2021 | 131041